The Hospice continues to follow Department of Health guidance for staff and visitors to the Hospice.

Please note that with effect from 16th March 2020 the Hospice cafe will be closed and the Living Well Centre Pop-In session on 19th March 2020 will cancelled – both for the foreseeable future.

Good hand hygiene is the best way of protecting yourself, our patients and our staff. If you are visiting the Hospice please ensure that you follow the following guidance.

Please wash your hands with soap and water:

  • before leaving home
  • on arrival at the hospice
  • after using the toilet
  • before eating any food, including snacks
  • before leaving the Hospice
  • on arrival at home
  • and avoid touching your eyes, nose, and mouth with unwashed hands

If you have any specific concerns relating to visiting the Inpatient Unit or attending Medical Outpatient Clinics, Living Well Centre or Counselling services please contact the Hospice directly for further advice.

Please check this website daily for the most up-to-date advice on visiting as guidance is changing frequently.

Inpatient Unit visiting information

The Hospice is constantly reviewing its practice with regards to compassionate visiting arrangements whilst working within government guidance and considering patient, staff and visitor safety at all times. All patients will be asked to identify a designated person who will have at least one daily contact call from the nurse looking after them that day. Other family members are able to contact the ward for updates as usual with the patients consent. Nursing staff are also able to facilitate virtual visiting through the use of an iPad– please discuss your needs with the nurse who is looking after your loved one.* At present each patient is being cared for in an individual room with accessible windows through which it is possible to have prearranged visits, please be aware that in some circumstances the window does need to remain closed whilst visitors are in attendance. All visitors must sign in at reception prior to visiting either through the window or within the unit. Anyone who is experiencing symptoms of COVID -19 – a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste, or anyone who is isolating because they have been in contact with someone with these symptoms must not visit the Hospice. We strongly recommend that those who have been identified as vulnerable or extremely vulnerable do not visit at this time.

At any one time there may be three different groups of patients within the hospice and the visiting arrangements for each group is different. The three groups are:

  1. Those who have no signs or symptoms of COVID-19 and do not need to be nursed in isolation
  2. Those who have recently been admitted from another communal care setting such as hospital or care home and are required to be nursed in isolation for 14 days following admission to the hospice in line with government guidelines
  3. Those who are required to be nursed in isolation because they are experiencing symptoms of COVID-19 or have recently had a positive test

Patients and visitors will be advised of the specific arrangements for their situation prior to admission and if their situation changes over the course of their stay with us. For patients identified as significantly deteriorating or being in the last days of their life we are able to be a little more flexible with regard to visiting and this will be discussed on a case by case basis.

The answers to the following frequently asked questions may also be helpful:

Can children visit?

We will discuss on an individual basis the possibility of children visiting a parent. This will be managed on a case by case basis. Children must not be brought to the hospice before there has been a discussion and an agreed plan made with a member of the senior nursing team. Our family support service has a number of resources and information available to help families support any children at this time. Please speak to the nurse in charge for more information. **

Can we bring food in to the hospice?

Food can be brought into the hospice if you are visiting face to face but not via the window to ensure social distancing is maintained. At present we cannot store food at the hospice apart from in exceptional circumstances following discussion with a member of the senior nursing team.

How do we manage laundry?

Patients do still require their own clothes for their hospice stay: night clothes and possibly loose comfortable clothing for daytime depending on their situation. Nursing staff are able to place used clothing into bags and pass to visitors and receive clean clothing when the visitors check in for visiting.

Any specific concerns regarding visiting arrangements to be directed to the senior nursing team: Liz Taylor – Director of Clinical Services, Debbie Evans – Ward Manager and Infection Prevention and Control Lead, or Louise Saville King – Deputy Ward Manager via the main hospice number 01244 851091.

You may find this booklet helpful when explaining to children about COVID-19

You may find this leaflet helpful with a link to the keeping in touch document

Thank you for your help and co-operation.

Liz Taylor, Director of Clinical Services

Dr Fariha Bokhari, Responsible Clinician